Bank Manager


What is a Bank Manager?

As well as managing his allocated branch, a bank manager is also one of the lynchpins of the local business community. In effect you are the head of a financial business (your branch) with all the responsibilities of a businessman such as making profits, maintaining efficiency and serving your customers (that’s both businesses and account holding consumers). A major part of helping you run ‘an efficient bank’ is also your ability to motivate and develop staff.

On a more formal note, you are also working with your head office generating and assimilating information and reports, so that they can determine strategic issues and direct bank policy.

Tasks generally include, but are not limited to:

  • Examining, evaluating and processing credit, commercial, real estate and personal loan, and insurance applications.
  • Conducting financial investigations.
  • Approving or rejecting, and coordinating the approval or rejection of, applications.
  • Coordinating cooperation with other branches of the bank.
  • Establishing and maintaining relationships with individual and business customers.
  • Providing advice and assistance to customers on their financial and insurance needs and with matters such as changes in law that may affect them.
  • Managing budgets, controlling expenditure and ensuring the efficient use of resources.
  • Monitoring credit extension decisions, overseeing the flow of cash and financial instruments and the preparation of financial and regulatory reports.
  • Overseeing the selection, training and performance of staff.
  • Planning, directing and coordinating the activities of staff in the branch.


Personality Traits

As part of the local business community you’ll be in contact with local business centres, businesses, solicitors, accountants and estate agents so you’ll need to be approachable as well as authoritative.

In short, as well as being able to cast your eye over a business proposal, and understand balance sheets and profits and loss accounts, you’ll also need to like dealing with people.

Your working hours are very traditional, coinciding with the bank’s opening hours of 9 to 5, Monday to Friday, but of course, you’ll be reading reports and preparing information inside and outside of your formal hours.

The old style bank manager had a prestigious office with which to impress customers, but these days you’ll be much more ‘user-friendly’ working informally around the branch and going out to see clients and businesses when necessary.

Never-the-less, you’ll still need to be suited and booted and act as an ambassador for your bank and its reputation.


Learning Pathway

A Bank Manager holds a senior position in the company. As a Matriculant, you will have to start at the bottom and work very hard to rise up through the company. To jump up the corporate ladder you will need a qualification/s in commerce or finance or accounting.

In-service training is provided in general banking procedures and specialized services. All banks have their own training colleges. Banks sometimes accept matriculants but are also interested in graduates in the business and commercial sciences.

Access to all the learning pathways to becoming a Bank Manger require that you have a National Senior Certificate (Grade 12) or equivalent NQF Level 4 qualification, as well as that you meet the specific entry requirements of the qualification type and the institution. Please check with the individual institution of your choice.

  1. A Certificate in Banking can be followed by either an Advanced Certificate in Banking Services or
  2. Higher Diploma in Banking
  3. A Diploma in Banking can be followed by a Bachelor of Technology in Banking
  4. You will need a Bachelor of Commerce Degree to access the Bachelor of Commerce Honours in Banking
  5. A Bachelor in Banking can be followed by a Postgraduate Diploma in Banking


Employment Avenues

The retail banking system is large and people intensive, so there are plenty of opportunities. Experienced Bank Managers are rarely fired and remain in place until retirement although some move onto to more strategic positions within the head office of their banks.

You can work in retail banking and move into other reputable financial service organisations too, so your banking experience is always welcome.